PLENA Human-to-Human Service Trust

Human-to-human services need proof of real human accountability.

Human judgment is the premium here — PLENA names who created, reviewed, and stands behind the record, and makes it checkable. AI can simulate care, conversation, expertise, and documentation. PlenaProof records who actually acted, who consented, what happened, what was preserved, and who remains accountable.

Human-to-Human Service Trust Layer

When people get tired of virtual-only service, the premium signal becomes provable human presence, consent, and accountability.

Provider proof

The provider is real

Verified identity, credentials, service categories, proof wallet link, QR verification, and complaint pathway for tutors, caregivers, coaches, chaplains, document preparers, guides, repair workers, interpreters, mentors, trainers, and community advocates.

Recipient proof

The recipient is real

Selected proof that the person requested, received, understood, accepted, rejected, appealed, or complained about a human-delivered service.

Occurrence proof

The service happened

Receipts can preserve time, location or remote status, terms, consent, human presence, attachments, complaint status, and a QR verification link.

What PlenaProof proves

  • A named human appeared, reviewed, explained, served, witnessed, approved, rejected, or responded.
  • The service terms were presented and consent was confirmed.
  • AI assistance, if used, did not erase human accountability.
  • Records were preserved with a chain-of-custody trail and a selected verification route.
  • Complaints, disputes, reviews, refusals, and appeals remain traceable.

Marketplace-neutral positioning

PlenaProof is not a full marketplace. It is the verification, consent, receipt, and accountability layer that can sit under marketplaces, NGOs, schools, churches, agencies, care providers, local service businesses, tourism operators, and mobility platforms.

Careful boundary: PlenaProof can verify records and credentials supplied into a workflow. It does not guarantee competence, safety, licensing status, or quality unless a separate authorized issuer confirms those facts.

Human Service Receipt

A generic receipt family for human-to-human service events.

FieldPurpose
Provider nameWho delivered, reviewed, explained, witnessed, or accepted responsibility for the service.
Recipient nameWho requested or received the service, subject to privacy and consent settings.
Service categoryTutoring, caregiving, coaching, chaplaincy, document help, repair, transport, interpretation, community support, or other service.
Date, time, location / remote statusOccurrence proof and context.
Terms agreedScope, fee, duties, limitations, cancellation/refund terms, and non-professional boundaries where relevant.
Consent confirmationConfirmation that the recipient was informed and consented to the service record.
Human presence confirmationNamed human was present, responsible, or directly accountable.
AI-assistance disclosureOptional note that AI supported drafting, scheduling, translation, triage, or summary, without removing human accountability.
Complaint / dispute statusOpen, resolved, refused, appealed, escalated, or archived.
QR verification linkPublic-safe selected receipt, not a database dump.

Use cases for ordinary people

I received a service

Save terms, proof of occurrence, provider identity, messages, payment, and complaint route.

I provided a service

Build a profile, show credentials, issue service receipts, and preserve accountability records.

I need a packet

Prepare job, school, migration, grant, housing, legal-aid, insurance, author/IP, provider, or recipient packets.

I need a refusal record

Show that a human reviewer declined to certify or verify a claim, and why.