The refusal log is a trust signal. PlenaProof can build premium credibility by showing that verification is not automatic, paid certification is not guaranteed, and human reviewers can say no.
| Section | What it says | Public safety rule |
|---|---|---|
| Summary numbers | Total reviewed, certified, refused, corrected, appealed, and withdrawn. | Aggregate only. |
| Top refusal categories | Missing authority, insufficient chain of custody, privacy risk, legal boundary, identity uncertainty, unsafe disclosure. | No sensitive identities. |
| Representative cases | Plain-language examples of why PLENA declined to certify. | Redacted and consent-safe. |
| Policy changes | New refusal rule, reviewer training update, appeal pathway, or issuer correction rule. | Publish governance changes. |
| Reviewer accountability | Quality-control actions, second reviews, conflicts identified, or retraining. | No retaliation or exposure of protected reviewers. |