PLENA Institutional Suite

Rights, Risk & Protection Suite

For ombudsmen, complaints offices, legal-aid teams, regulators, internal-appeal units, risk and protection officers, and rights-based NGOs handling complaints, appeals, refusal decisions, evidence packets, and escalation paths.

View suite workflowOpen PROVAOpen AEQUITAAI OversightRequest pilotPricing

AGI-era buyer language

Complaints · appeals · refusals · evidence packets · escalation

  • Most complaints fail not because they are wrong but because the evidence was never organized into a defensible shape before the deadline closed.
  • Refusal records and appeal-readiness packets protect both the institution (against later regulator scrutiny) and the person (against silent denial).
  • Plain-language explanation of rights and timelines is the single intervention that most increases successful resolution rates.

Named standards, regulators, and references

Examples for buyer recognition and checklist design. Confirm the applicable jurisdiction before treating any reference as binding.

  • UN Guiding Principles on Business and Human Rights and access-to-remedy references
  • ISO 10002 complaints handling and ISO 22458 consumer vulnerability references
  • Public Services Ombudsman frameworks and equivalent national references
  • European Convention on Human Rights and ICCPR procedural-fairness references where applicable
  • FCA Consumer Duty (UK), CFPB consumer-protection guidance (US), and comparable national references
  • GDPR data-subject rights (Articles 15–22) and equivalent national data-protection rules
  • Sector-specific complaint and appeal frameworks (banking, telecoms, energy, education, housing, social security) as applicable
  • NIST AI RMF and ISO/IEC 42001 as AI governance references

Suite-specific PLENA proof workflow

Universal institutional flow: Intake → Review → Receipt → Escalation → Archive. The goal is not to replace official systems. The goal is to prove who acted, who reviewed, what evidence existed, what changed, and how the record can be verified or preserved.

Intake: open the complaint, appeal, refusal, or evidence file in PROVA with the underlying decision, named decision-maker, and rule under which the decision was made.
Review: attach AEQUITA fairness-and-appeal-readiness notes and LEGIBLA plain-language rights-and-obligations summaries for the affected person.
Receipt: issue the Appeal & Evidence Readiness Pack and, where AI assisted any step, an AI Oversight Receipt.
Escalation: TEMPORA tracks all statutory and internal deadlines; SIGILLA seals the final packet when cross-border or external submission is required; FORTIA documents protective measures if the person is at risk.
Archive: preserve the complete record in CONSERVA with selected VRX-1 verification links for the person, regulator, or supervising body.

Recommended PLENA route

PROVAAEQUITALEGIBLATEMPORACONSERVASIGILLAFORTIA

Open Verify, Paid Create: public verification can be open, while creation, management, renewal, preservation, staff training, registry controls, and audit exports remain paid or permissioned services. Buyer-ready output: Appeal & Evidence Readiness Pack.

Open PROVAOpen AEQUITAOpen LEGIBLAAI OversightOpen procurement packPublic VerifyAll institutional suites

Front-end preview output

{ "suite": "Rights, Risk & Protection Suite", "cores": ["PROVA", "AEQUITA", "LEGIBLA"], "diagnostic_modules": ["TEMPORA", "CONSERVA", "SIGILLA", "FORTIA"], "buyer_ready_output": "Appeal & Evidence Readiness Pack", "workflow": "Intake -> Review -> Receipt -> Escalation -> Archive", "boundary": "Preview workflow only; not legal advice, not official certification, not live registry unless implemented." }

Buyer pilot, sample output, and platform flow

A buyer should see the use case, the output, and the PLENA route in one glance. This section keeps the suite practical without claiming official verification or live registry status.

Best-fit buyers

Ombudsman officeLegal-aid organizationUniversity complaints officeEmployer HR teamConsumer protection deskNGO casework team

30-day pilot package

30-day complaint-readiness pilot: intake summary, evidence checklist, plain-language notice, escalation timeline, and refusal or appeal receipt.

Suite-to-platform flow

PROVA → AEQUITA → LEGIBLA → TEMPORA → CONSERVA

Each platform keeps its role. The suite shows the buyer how the route works together.

Sample output preview

{ "suite": "Rights, Risk & Protection Suite", "sample_output": "Complaint and Appeal Readiness Packet", "status": "sample_preview_not_live_registry", "flow": "Intake -> Review -> Receipt -> Escalation -> Archive", "platform_route": [ "PROVA", "AEQUITA", "LEGIBLA", "TEMPORA", "CONSERVA" ], "boundary": "Front-end preview. Not official verification, legal advice, government action, or a live registry unless separately implemented and verified." }
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